T Scott Gross

There’s only one place to get:                                             “Positively Outrageous Service”……..and you just found it!

Does your service make your customers say WOW!
If not, your business and profits are going elsewhere!

Stop worrying every time you leave employees alone with valuable customers. Get ready to learn from T. Scott Gross author of the management classic Positively Outrageous Service. He’s the only one who puts customer service and branding into one easy-to-understand package—Customer service is the expression of your brand… and you must get them both right!

As the creator of Positively Outrageous Service and MicroBranding, T. Scott Gross is a branding and service performance strategist who helps leaders get more out of themselves and others. Scott is known for his hands-on research and no-nonsense yet humorous approach to business. His energetic, engaging style is more than entertainment—he’s a meeting planner’s dream!

“My job is to make complex ideas easy to understand and put to practical use. Hey, it’s not my fault if I’m funny too!

He’s Got Content
Positively Outrageous Service - a serious message loaded with entertaining, memorable stories perfect for organizations that do more than talk about service MicroBranding - for organizations, corporations… even individuals…anyone who is serious about nurturing a powerful, personal or corporate brand.
When Customers Talk- four years and more than 12,000,000 survey responses reveal exactly what your customers want. All that data and Scott still manages to make it fun!

He’s Got Style
Definitely not your average keynote speaker, Scott keeps audiences laughing and learning as he peppers his talk with stories by the dozen and take-home ideas too many to count.

Most clients invite Scott to open their general sessions but some save him to bat clean-up! Available for keynote… the best hour you’ll ever spend! Also available for half day keynote plus an application session.

He’s not Just a Pretty Face!

Scott hates the idea of empty content but he understands that when audiences are laughing… someone is paying attention. And that’s when learning and buy-in happen.

Scott delivers real-world, practical ideas most of which he tests in his living laboratory, a 192 seat sports-themed restaurant in the Texas Hill Country.

T Scott Gross
www.tscottgross.com
800-635-7524

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