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There’s only one place to get: “Positively Outrageous Service”……..and you just found it! Does your service make your customers say WOW! Stop worrying every time you leave employees alone with valuable customers. Get ready to learn from T. Scott Gross author of the management classic Positively Outrageous Service. He’s the only one who puts customer service and branding into one easy-to-understand package—Customer service is the expression of your brand… and you must get them both right! As the creator of Positively Outrageous Service and MicroBranding, T. Scott Gross is a branding and service performance strategist who helps leaders get more out of themselves and others. Scott is known for his hands-on research and no-nonsense yet humorous approach to business. His energetic, engaging style is more than entertainment—he’s a meeting planner’s dream! “My job is to make complex ideas easy to understand and put to practical use. Hey, it’s not my fault if I’m funny too! He’s Got Content He’s Got Style Most clients invite Scott to open their general sessions but some save him to bat clean-up! Available for keynote… the best hour you’ll ever spend! Also available for half day keynote plus an application session. He’s not Just a Pretty Face! Scott hates the idea of empty content but he understands that when audiences are laughing… someone is paying attention. And that’s when learning and buy-in happen. Scott delivers real-world, practical ideas most of which he tests in his living laboratory, a 192 seat sports-themed restaurant in the Texas Hill Country. T Scott Gross |